Support

Chart AI - Trading Analysis · Help and frequently asked questions

Need help?

Email me at anmolsoftwaredeveloper@gmail.com. I'm a solo developer and I usually reply within 1 to 2 business days. Please include your device model, OS version and a short description (a screenshot helps too).

Frequently Asked Questions

How do I scan a chart?

Open Chart AI and tap Analyze Chart.
Choose Gallery to pick a chart screenshot, or Camera to take a photo of a chart on another screen.
Wait a few seconds while the AI reads the chart. Your analysis appears on screen and is saved to your history on your device.

If asked, allow access to your camera or photos. The app only uses the image you pick.

How do I restore my purchase?

If you reinstalled the app or switched to a new device, open the Pro screen (paywall) and tap Restore. Make sure you are signed in to the same Apple ID or Google account you used to subscribe. There is no separate Chart AI account.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google, so they can't be cancelled inside the app, and deleting the app does not cancel them.

iPhone / iPad: open Settings → tap your name (Apple ID) → Subscriptions → Chart AI → Cancel Subscription.
Android: open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → Chart AI → Cancel subscription.

Cancel at least 24 hours before the end of the current period to avoid being charged for the next one. You keep Pro access until the period ends.

How do I get a refund?

Payments are processed by Apple or Google, and I can't issue refunds directly. On iPhone, request one at reportaproblem.apple.com. On Android, request one through Google Play (Payments & subscriptions → Budget & history).

How do I delete my data? (Chart AI - Trading Analysis)

Chart AI has no accounts. Your analysis history and settings are stored only on your device.

On-device data: uninstall Chart AI (or clear its app data). This immediately deletes your saved analyses, chart images and onboarding answers.
Data held by services: email anmolsoftwaredeveloper@gmail.com with the subject "Chart AI Data Deletion Request". If you purchased Pro, include your Apple order ID or Google Play order number so I can find your record.
I will confirm by email and complete the deletion within 30 days.

What is deleted: analytics records tied to your app instance ID (Firebase Analytics) and your anonymous RevenueCat customer record, including purchase history and attributes.

What is kept: Apple and Google keep their own purchase and payment records under their policies, and I cannot delete those. Chart images sent for analysis are processed by Google Gemini to produce the result and are not stored by me. Analytics data that has not been deleted on request expires automatically after 14 months. See the Privacy Policy for details.

Is Chart AI financial advice?

No. Chart AI is an educational tool and its AI analysis can be wrong. It is not financial or investment advice, and you are solely responsible for your trading decisions. See the Terms of Use.

Tips for Best Results

Use a clear screenshot rather than a photo of a screen when you can. It's sharper and has no glare.
Keep the axes visible: the price scale on the side and the time axis at the bottom help the AI read levels correctly.
Show the timeframe and symbol (for example "BTCUSD · 4H") somewhere in the image.
Crop out clutter like order panels, chat windows and pop-ups, and avoid heavy overlapping indicators.
Include enough history: a chart with a meaningful number of candles gives the AI more context than a zoomed-in handful.
Hide personal details such as account numbers or balances before you upload.

Still stuck?

Email anmolsoftwaredeveloper@gmail.com and I'll help as soon as I can.